FAQ

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  • Q: Are the batteries GRADE-A, Brand NEW?
    A: Yes, GRADE A + quality. The QR code is intact, Brand new, such as CATL, EVE, BYD.
  • Q: How do I obtain installation guidance?
    A: We have product manuals and installation guidance videos, and we can also help you contact your local installation service provider. Please let me know your address.
  • Q: Can you test each battery PRIOR to shipping?
    A: We will test all the battery Voltage and Internal resistance before shipping.
  • Q: What kind of the package of the cells?
    A: Pack with a strong package, each cell with thickness PE foam or bag, then into 5 layers of strong carton.
  • Q: How can I place the order?
    A: Usually, we accept Alibaba trade assurance orders online. For the RTS(ready for ship) product, if there is clearShipping cost or free shipping to your country, you can place an order and pay directly after reading all the information.Details, or you can provide your shipping information to our sales team, and they will create an online order for you.
  • Q: How can I do if I need more help for the order?
    A: You can chat with our sales team online or send an inquiry email, and we will respond to you ASAP.
  • Q: How can I obtain your product brochure?
    A: You can chat with our sales team online or send an inquiry. We will immediately respond to your request. We have two product catalogs with two themes: household solar systems and outdoor energy storage systems. Please note the required product catalogs with us.